24/7 Phone & Internet Support

When something isn’t working quite right, or you need a little help, our friendly and knowledgeable Help Desk Representatives are here to assist you 24 hours a day, 7 days a week.

The help desk will create a ticket and notify StateTel personnel automatically if an issue is unresolved.

Phone Support

Have a question or issue with your phone service? Contact us and we’ll get you the answers you need.

(518) 731-8123

Internet Help Desk

Need assistance with your internet connection? Give us a call and we’ll be happy to help!

(518) 731-7333

Billing Questions & Payment Options

To order or cancel your phone or internet service, or if you have billing questions, please call (518) 731-6128, Monday-Friday between 8:00am-4:00pm.

Disconnection of Service

Disconnection of service will not be done on a Friday, weekend, or legal holiday on which service cannot be reestablished the same or following day. A reconnect charge will apply on any account disconnected for non-payment.

Reconnection of Service

If we terminate your service, we will reconnect it within 1 business day after you have paid the amount due. If service was terminated there is a charge, depending on the type of service to be reconnected.


You may pay your bill online with Visa, MasterCard, Discover or American Express.

By Mail

Checks made payable to State Telephone Company or StateTel Athens, can be mailed to:

State Telephone Company
46 Reed Street
Coxsackie, NY 12051


You may pay your bill in-person at one of the following locations:

  • State Telephone Company
    46 Reed Street
    Coxsackie, NY
    Monday-Friday: 8:00am to 4:00pm
    Mail Drop Slot: 24 hours
  • National Bank of Coxsackie
    Ravena Branch Office ONLY
    2480 Route 9-W
    Ravena, NY
  • State Telephone Building
    178 Main Street
    Ravena, NY
    Mail Drop Slot: 24 hours

Lifeline Support & Eligibility

Special discounts and services are available for Medical Hardships and for Elderly, Blind and Disabled Customers. For more information, please call (518) 731-6128, Monday-Friday between 8:00am-4:00pm.

Advertising Assistance

Telephone Directory

If you are interested in advertising in our annual directory, please call (518) 731-6128, or speak directly with Directory Publishing Solutions at (866) 221-4300. Our telephone directory is published annually in July, and the advertising deadline is March 1.

Online Directory

To advertise in the StateTel Online Directory, please submit an Online Advertising Request.

Phone Bill Stuffers

If you are a non-profit community group interested in placing a bill stuffer in our monthly mailings, please call (518) 731-6128.

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