When something isn’t working quite right, or you need a little help, our friendly and knowledgeable Help Desk Representatives are here to assist you 24 hours a day, 7 days a week.
The help desk will create a ticket and notify StateTel personnel automatically if an issue is unresolved.
Have a question or issue with your phone service? Contact us and we’ll get you the answers you need.
Need assistance with your internet connection? Give us a call and we’ll be happy to help!
To order or cancel your phone or internet service, or if you have billing questions, please call (518) 731-6128, Monday-Friday between 8:00am-4:00pm.
Disconnection of service will not be done on a Friday, weekend, or legal holiday on which service cannot be reestablished the same or following day. A reconnect charge will apply on any account disconnected for non-payment.
If we terminate your service, we will reconnect it within 1 business day after you have paid the amount due. If service was terminated there is a charge, depending on the type of service to be reconnected.
You may pay your bill online with Visa, MasterCard, Discover or American Express.
Checks made payable to State Telephone Company or StateTel Athens, can be mailed to:
State Telephone Company
46 Reed Street
Coxsackie, NY 12051
You may pay your bill in-person at one of the following locations:
Special discounts and services are available for Medical Hardships and for Elderly, Blind and Disabled Customers. For more information, please call (518) 731-6128, Monday-Friday between 8:00am-4:00pm.
If you are interested in advertising in our annual directory, please call (518) 731-6128, or speak directly with Directory Publishing Solutions at (866) 221-4300. Our telephone directory is published annually in July, and the advertising deadline is March 1.
To advertise in the StateTel Online Directory, please submit an Online Advertising Request.
If you are a non-profit community group interested in placing a bill stuffer in our monthly mailings, please call (518) 731-6128.